How to register cancellation and refund inquiries

 

Refund processing is only possible if the following criteria is met in accordance with the withdrawal of a subscription policy.

1. You should request a refund within 7 days from the time of payment
2. You must not use the product after payment
3. The item you bought should be possible to be cancelled

If you want to refund the product after payment, enter the request form below
and Please register 1:1 inquiry by email.

■ Contact
help@cravemob.net

■ The request to refund
– Team name in the game :
– Member number: 
– Payment date:
– Payment store : (ex. Google Play Store)
– Store account (mail) address:
– Payment product:
– Payment amount:
– Cell phone number
– Cell phone owner
– Reason for refund

※ Please check this post [How to check member number?] for checking your member number. 
※ If the above items are omitted, it is difficult to process.
※ If you don’t process through the Customer Center, you may be restricted from using the game.

If the product is not provided after payment

 

If the product is not provided after payment, re-run the game, and payment errors will automatically be restored 
when you move to the Resource Charge Center or Package Store.

After automatic restoration is complete, please make sure that payment has been made to your mailbox.

If the payment hasn’t been made since then,
Please fill out the form for the payment error check request below and send us 1:1 inquiry by email. (Only Android users)

■ Payment Cancellation Request Inquiry Email
help@cravemob.net

■ Payment error check request form (Android)
– Name of team in the game :
– Member number: [How to check member number?]
– Payment date:
– Payment store : (ex. Google Play Store)
– Store account (mail) address:
– Payment Receipt : (GPA.00-0000-00000 Format)
– Payment product:
– Payment amount:

※ If the above items are omitted, it is difficult to process.

Unfortunately Apple is in charge of all payments made in iOS. 
Please request the cancellation of the payment through iTunes Customer Center.

In addition, if you want to cancel the regular payment,
Please request for the above contract withdrawal application through the El Chronicle Customer Center.

※ If you don’t process through the El Chronicle Customer Center, you may be restricted from using the game.

■ Request of cancellation of the payment on iTunes (iOS)
1. Register refund request to iTunes Customer Center
https://support.apple.com/ko-kr/contact
2. Log in with Apple ID, Password
3. Check the product you want to refund > Details > Report 
4. Select the item you want a refund for from the report list and register your inquiry.

■ Payment Cancellation Request Inquiry Email
help@cravemob.net

■ Payment cancellation request form (iOS)
– Name of team in the game :
– Member number: [How to check member number?]
– Payment date:
– Payment store : (ex. Google Play Store)
– Payment product:
– Payment amount:

If an error occurs while downloading or playing the game

 

If you encounter errors during a game, we recommend you delete the cache/data and reinstall the game.
If the same trouble remains after re-installing the game, enter the error check request form below
and please send us 1:1 inquiry by e-mail.

if you’re not linked to Google, Facebook, and Naver accounts,
and re-install / log-out / withdrawal from the game after delete cache/data 
All the game information, including items you purchased for a fee, will be initialized.

■ How to check for game errors
1. Re-install the game after delete cache/data 
2. If the same trouble occurs again after re-install, Please fill this form and send us inquiry by e-mail.

■ Contact
help@cravemob.net

■ Request to check the Game Errors
– Team name in the game :
– Date of occurrence :
– Cell phone type: (ex. Galaxy S6)
– OS version: (ex. Android 4.4.4)
– Details of the error:
– Screenshot

※ If the above items are omitted, it is difficult to process.

How to Log In to a Different Account

 

In case you linked your account with Google, Facebook, and Naver ID on the El Chronicle,
by logging into the account, you can recall your game data.

Here’s how to connect to another account. 

1. Log out of your account
Log out from the account that you were playing.

2. Link to accounts with a different ID
After the game is restarted, link to the account you want to import that is linked with Google, Facebook, and Naver ID.

How to Delete Account?

 

If you want to leave your account and delete all game data,
You can proceed by clicking the Leave Account button on the [Info] menu of the settings window in the game.

※ If you reconnect to the same account within seven days of withdrawal, you can cancel the withdrawal.

If Your Account Disappeared

 

You can use the El Chronicle account using Google, Facebook, and Naver ID.

The log out, re-install the game, delete the cache/data, or change the mobile device 
while the account is not linked, the account cannot be recovered because game data is not maintained.

To keep your data safe, please link your account with Google, Facebook, and Naver ID before using it.

If your account was linked, please re-install the game and proceed with the account link with the ID you previously used.
Then you can recall previous game data.

Privacy Policy

Privacy Policy

CRAVEMOB Privacy Policy
Effective Date: Dec 12, 2018

CRAVEMOB Corporation and/or its affiliates (“Cravemob,” “we” or “us”) respect your rights and our obligations regarding your privacy and personal information, and we provide this Privacy Policy to help you understand how we collect, use, share, store, and disclose your information we obtain when you are using CRAVEMOB’s mobile games and related services, including, without limitation, the use of CRAVEMOB Games, participation in an online community for CRAVEMOB (collectively, the “CRAVEMOB Service”). THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND CRAVEMOB BY DOWNLADING AND/OR INSTALLING CRAVEMOB GAMES, ACCESSING AND/OR USING THE CRAVEMOB SERVICE AND/OR CREATING A ACCOUNT, YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. This Privacy Policy applies to any person or entity that uses the CRAVEMOB Service. 
CRAVEMOB may amend, at our discretion, any portion of this Privacy Policy at any time by posting or displaying the amended Privacy Policy within and/or on CRAVEMOB Games, CRAVEMOB branded website. You will be deemed to have accepted such amendments by continuing to use the CRAVEMOB Service. Except as otherwise stated, any such amendments will be automatically effective 30 calendar days after they are initially posted.

 

1. Personal information

We supports various social login to support convenient registration and use of service, and as such processes personal information as below during the process.
However, supported social login types and methods may vary by country. 
   1. NAVER account registration: Access token, Device ID
   2. Facebook account registration: Access token, Device ID
   3. Google, Gamecenter account registration: Access token, Device ID
   4. Email account registration: Access token, Device ID
While using the service, user logs such as service use history, violation history, and device ID may be automatically collected.
In addition, while using the service and application or executing the SDK, device ID, service use history, violation history may be collected.
We don’t collect any of your Personal Info. (Like, IP address, cookie, telecom service, locale information) We may request your email address or a username to communicate with you.
This info is used only as you’d expect and deleted upon request.

 

2. Method of collecting personal information

We collects personal information directly from the user for account registration and use of service. And we also collect personal information the way as below.
– Official page, Blog, Application, Documents in writing, Fax, Telephone, Web-board, E-mail, Event application
– Affiliate agent
– Network communication information, Service use history

 

3. Collecting personal information and purpose

We utilizes personal information in order to provide mobile services such as providing contents, identification, friend search, alarm, and invites.
personal information is also used for member management purposes such as to provide service for registered members, identify users, restrict users violating The Customer Center counselors’s Human Rights Protection Policy, restrict and limit behaviors that disrupt proper service operation and unauthorized service use, confirm registration, limit registration and registration count, maintain history in case of disputes, customer care, handling complaints, and to confirm account deletion. In addition personal information may be utilized for various marketing and advertisement purposes such as new service development, service provision and advertisement according to statistical characteristics, confirm validity of service, provide event information and participation chances, confirm access frequency, and statistical analysis of service use by members.

 

4. Sharing and providing personal information

The Company will use the personal information of users only within the limits notified in “3. Collecting personal information and purpose “, and this will not be used outside of these boundaries and will not be exposed to third parties without prior consent of the user. However, the Company may be required to provide personal information due to legal obligations.

 

5. User rights and execution

User or legal representatives may view or edit the registered personal information of themselves or their children under 12 years of age, and if not agreeing to the Company’s personal information processing, may refuse consent or request account deletion. In detail, to directly view, edit, or delete information, click ‘My profile’ (or ‘Account management’ and such) to view or edit personal information, or click “Delete account” to delete the account (withdraw consent). If the user requests correction of incorrect personal information, the personal information will not be provided until the information is corrected. In addition, if the personal information is already provided to third parties, the correction will be notified and corrected to the third party as soon as possible.

 

6. Push Notifications/Alerts

We may send push notifications or alerts to your mobile device. The user has the right to decide deactivate these messages at any time by changing the notification settings within our mobile apps or your device settings or by uninstalling our apps from your device. However, if refusing to this, then there may be some inconveniences for getting updates info or any kinds of event alerts.

 

7. Personal information retention and use period

Personal information is destroyed without delay when the collection purpose is satisfied or when the user deletes the account. 
In addition users who violated the Terms of Service and policies may be retained for a certain amount of time before being destroyed according to internal policies.
And if the Company is obliged to retain personal information for a certain amount of time due to legal obligations, the Company will preserve personal information for that amount of time.

 

8. Disposal method and process of personal information

Personal information printed on paper will be shredded or burned for disposal, and personal information saved as in electronic data file format will be deleted using technical methods that prevent data recovery.

 

9. Technical/administrative protection of personal information

While handling personal information of users, the Company takes the following technical/administrative measures to ensure the safety of personal information to prevent loss, theft, leak, modification, or damage.

 1. Password encryption
   Account passwords are saved and managed after encryption and therefor only the account owner knows the password, and as such viewing and changing personal information can only be done by the account owner with the account password.

 2. Measures against hacking
   The Company takes all possible measures to prevent leakage or damage of personal information of users by hacking or computer viruses. Personal information data is continuously backed up in case of damage, and the latest antivirus software is used to prevent leakage or damage of personal information of users, and network encryption is used to safely transmit personal information. Unauthorized external access is restricted using an intrusion prevention system, and all possible technical measures are taken to ensure system safety and security.

 3. Education and minimal personnel for handling
   The Company limits personnel handling personal information to the manager, and a separate password is authorized and regularly updated for this purpose.          
The manager is continuously trained to prioritize Privacy Policy.

 

10. Personal information protection division contact information

The user may report all problems and complaints related to personal information to the Privacy&Security team. The Company will review and respond to all reports as soon as possible.
If you have any questions regarding our Privacy Policy and/or practices, please feel free to contact us by sending an email to help@cravemob.net.

 

11. Personal information handling changes

When parts of this Privacy Policy is added, deleted, or edited the information will be notified at least 7 days in advance.
However, if there is a change to personal information collection, use purpose, provision, and other important changes regarding the rights of users, such information will be notified or informed at least 30 days in advance.