카테고리: GLOBAL

Hello, This is GM Lulu.

Please be advised that we will be performing server maintenance.

◆ Schedule
– US EAST : 26th(Sun) january 11:10 PM ~ 11:30 PM
– US WEST : 25th(Sat) january 08:10 PM ~ 08:30 PM
– EUROPE : 26th(Sun) january 05:10 AM ~ 5:30 AM
– ASIA : 26th(Sun) january 12:00 PM ~ 12:20 PM
※ For protecting your game data, please shut down the game before the server maintenance.

◆ Changes
– Guild wars error will fixed.

Thank you.

Hello, This is GM Lulu.

Due to the holiday in Korea, we inform you of the schedule for closing the customer center, please refer to it.

◆ Date
– 2020. 1. 24(Fri) ~ 2020. 1. 27(Mon)

We will answer your inquiries sequentially from January 28th.
We hope you will understand that your answers will be delayed due to the holiday closing.

We inform you how to solve frequently asked questions through the Customer Center,
so please refer to the FAQ shortcuts below.

☞ [FAQ] If the product is not provided after payment
☞ [FAQ] If Your Account Disappeared
☞ [FAQ] If an error occurs while downloading or playing the game
☞ [FAQ] If the Game Stutters

Thank you.

Hello, This is ELCHRONICLE development team.

Recently, some users were identified using an illegal program for cheating.

To build a fair and pleasant gaming environment, the ELCHRONICLE development team has carried out permanent shutdowns for the users in accordance with the ELCHRONICLE operation policy.

And monitoring of illegal programs use and abusive manners has been strengthened.
We will continue to monitor users who use illegal programs to cheat, and try to create a fair gaming environment.

Please note that sanctions against the use of illegal programs cannot be restored.

■ The Illegal Program User List

Thank you.

Hello, this is GM Lulu.

The server maintenance for iOS Appstore on 17(Fri) January is completed.
Now you can play the game after updates from Appstore.

For all of you had inconvenience due to updates distribution delay,
we will provide compensation for the players who had no access records after Ver 1.8.5 updates server maintenance.

◆ Compensation
– 2,000,000 Gold
– 300 Energy
– 300 Crystal
– 100,000 Raid Coin
– 3,000 Honor Points
– 200 Superior EXP Potion
– 100 Low Weapon, Armor, Accessory, Rune Upgrade Stone

In addition, for White-Wulves who bought 30-days crystal package through iOS Appstore but couldn’t receive the product becuase of server problem(After updates server maintenance ~ Before server maintenance), we will provide crystal compensation through mailbox.

We would like to thank to all White-Wulves for their long wait. We will do our best to provide better service.

Thank you.

Hello, this is ELCHRONICLE development team.

Apple App Store (iOS) updates distribution is currently being delayed.

In general, the Apple App Store distribution took about an hour, so we ran the App Store distribution yesterday at 10:30 am.
However, no distribution is currently in progress.

As a development team, which is supposed to provide a seamless service to players, we are very sorry that we cannot inform you of the exact time to complete this process.

The development team promises to continually monitor the deployment and inform you as soon as changes occur. There will be a separate reward for players who are unable to play due to delay in iOS distribution.

※ The rewards will only be given to accounts that do not have access records after starting the 1.8.4 updates maintenance and the last record must be recorded from an iOS device.
※ We will notify you of the compensation details after the update is released.

We sincerely apologize for any inconvenience caused, and we thank all of you for waiting for a long time.

Thank you.

Hello, this is GM Lulu

After the Ver 1.8.5 updates we have confirmed issues below.

[Google Recommended Updates]
– When entering the bag from a specific content, the guide pop-up does not disappear so the players couldn’t proceed the game. (Completed)

[Additional Download Patch]
– When selecting the preferred equipment, players couldn’t verify the details of some acient runes. (Completed)

We are preparing an AOS build to fix these issues and a recommended updates has been distributed today.
Recommended updates can be downloaded from the Google Play Store. For smooth game play, you are recommended to download
this patch.

In addition, recommeded updates on iOS will be requested to review after the build is all developed.
We are sorry for the inconvenience. We will do our best to make sure players don’t have any inconvenience.

Thank you.

◆ Date
– US EAST : 15th (Wed) January 9:30 PM ~ Until the updates distributed to APPSTORE
– US WEST : 15th (Wed) January 6:30 PM ~ Until the updates distributed to APPSTORE
– EUROPE : 16th (Thr) January 3:30 AM ~ Until the updates distributed to APPSTORE
– ASIA : 16th (Thr) January 10:30 AM ~ Until the updates distributed to APPSTORE

Hello, this is ELCHRONICLE development team.

The distribution on Google Play Store (AOS) will be completed normally so server maintenance will be completed at the scheduled time.

However, the Apple App Store (iOS) will inevitably extend its server maintenance time due to delayed updates distribution.

The development team is constantly monitoring the updates distribution and will try to open the server as soon as the distribution is confirmed.

We are very sorry for your inconvenience.

Thank you.

Hello. This is GM Lulu.

We will inform you of the events scheduled on January.
Please check the below for details.

※ The event schedule and contents may change depending on the internal situation.

◆ Event Schedule on December Notice II

[Event] The Screeching Scorch, Event Appearance Open!
◆ Date
– 2020. 1. 17 (Fri) ~ 2020. 1. 19 (Sun), 3days
– Altarf appears at the Screeching Scorch Appearance battle. Challenge the Event Appearance and get hero pieces.

[Event] The New Year’s Festival of the East Balam!, Lunar New Year’s Event Appearance Battle OPEN!
◆ Date
– 2020. 1. 20(Mon) ~ 2020. 1. 27(Mon) midnight
– Clear event Appearance battle of The New Year’s Festival of the East Balam and get event item ‘Lucky Bag’.
※ If you clear up with the new hero ‘Edward’ in your squad, you will receive an additional event item ‘Lucky Bag’.

[Event] The Screeching Scorch, Event Appearance Open!
◆ Date
– 2020. 1. 31 (Fri) ~ 2020. 2. 2 (Sun), 3days
– Altarf appears at the Screeching Scorch Appearance battle. Challenge the Event Appearance and get hero pieces.

Thank you.

Hello. This is GM Lulu.

The new package product will be add after Ver 1.8.5 updates!
Check the below for more details.

◆ Date
– After Ver 1.8.5 update server maintenance ~ 2020. 2. 15

◆ Package Product
[Edward Special Package]
– Price : USD 19.99
※ Edward Special Package can only be purchased once per account.

[Event Awakening Material Package]
– Price : USD 4.99
※ Event Awakening Material Package can only be purchased 5 times per account.

[Event Heroe Pieces Package]
– Price : USD 9.99
※ Event Heroe Pieces Package can only be purchased 3 times per account.

[Event Upgrade Stone Package]
– Price : USD 9.99
※ You can purchase the Event Upgrade Stone Package 5 times per account.

◆ Date
– After Ver 1.8.5 update server maintenance ~ 2020. 1. 31

◆ Package Product
[Lucky Bag Chest Package]
– Price : USD 2.99
※ Lucky Bag Chest Package can only be purchased 10 times per account.

[New Year’s ELC Package]
– Price : USD 49.99
※ New Year’s ELC Package can only be purchased 10 times per account.

※ Sales price has been written based on AOS. iOS may have a different selling price due to the App Store pricing policy.
※ Package sales schedules may change depending on internal circumstances.

Thank you.