[Notice] Jan. 26th (Sun) Server Check-Up for Error Fix

 

Hello, This is GM Lulu.

Please be advised that we will be performing server maintenance.

 

◆ Schedule
– US EAST : 26th(Sun) january 11:10 PM ~ 11:30 PM
– US WEST : 25th(Sat) january 08:10 PM ~ 08:30 PM
– EUROPE : 26th(Sun) january 05:10 AM ~ 5:30 AM
– ASIA : 26th(Sun) january 12:00 PM ~ 12:20 PM
※ For protecting your game data, please shut down the game before the server maintenance.

◆ Changes
– Guild wars error will fixed.

 

Thank you.

[Notice] The Customer Center Closed on Korean Holiday

 

 

 

Hello, This is GM Lulu.

Due to the holiday in Korea, we inform you of the schedule for closing the customer center, please refer to it.

 

◆ Date
– 2020. 1. 24(Fri) ~ 2020. 1. 27(Mon)

We will answer your inquiries sequentially from January 28th.
We hope you will understand that your answers will be delayed due to the holiday closing.

We inform you how to solve frequently asked questions through the Customer Center,
so please refer to the FAQ shortcuts below.

☞ [FAQ] If the product is not provided after payment
☞ [FAQ] If Your Account Disappeared
☞ [FAQ] If an error occurs while downloading or playing the game
☞ [FAQ] If the Game Stutters

Thank you.

 

 

[公告] 春節假期客服中心休息

 

 

您好,我是GM露露。

春節假期,客服中心休息日程如下:

 

◆ 客服休息日程
– 2020年1月23日(四) ~ 2020年1月29日(三)

我們從1月30日(四)進行依假期回報順序提交的咨詢,若回復會有所延遲,還請多諒解。
另外,下面是客服中心的常見問題,遇到下面問題,請前往查看。

☞ [FAQ] 沒有收到已購買的商品
☞ [FAQ] 帳號消失
☞ [FAQ] 下載及安裝中發生錯誤
☞ [FAQ] 遊戲發生閃退

祝白郎們度過幸福而豐盛的春節!

謝謝。

 

 

The Illegal Program User List_1. 20 (Mon)

 

 

Hello, This is ELCHRONICLE development team.

Recently, some users were identified using an illegal program for cheating.

To build a fair and pleasant gaming environment, the ELCHRONICLE development team has carried out permanent shutdowns for the users in accordance with the ELCHRONICLE operation policy.

And monitoring of illegal programs use and abusive manners has been strengthened.
We will continue to monitor users who use illegal programs to cheat, and try to create a fair gaming environment.

Please note that sanctions against the use of illegal programs cannot be restored.

 

■ The Illegal Program User List

 

Thank you.

 

1月20日(一) 因使用非法程式而被封鎖的帳號

 

 

您好,這是艾爾利亞之編年史研發部。

近期遊戲中出現了多位企圖使用非法程式的玩家。

對於這些企圖投機取巧、破壞遊戲環境平衡的狀況,
我們恰好有一套機制持續對這些使用非法程式及企圖鑽漏洞的玩家進行監控。

為了營造公平而舒適的遊戲環境,根據艾爾利亞之編年史營運政策我們將對上述玩家的帳號進行下列懲處。
「非法軟件使用而被封鎖的帳號無法恢復,將永久封鎖處置,」

在此鄭重聲明我們查緝使用非法程式的用戶的決心,
我們將努力打造更加公平的艾爾利亞之編年史環境。

 

■ 非法程式使用玩家

 

謝謝。

 

 

[公告] iOS 更新包發佈延遲補償贈禮

 

 

 

您好,我是GM露露。

1月17日(五) iOS商店更新包發佈及維護工作已結束,
現在通過商店進行更新,可以正常遊戲。

我們將給因iOS發佈延遲而遭遇不便的白郎額外的補償贈禮,
從 Ver 1.8.5 更新維護開始後沒有登入記錄的iOS白郎們,
可以領取下面的補償贈禮。

 

◆ 補償贈禮內容
– 2,000,000 金幣
– 300個 能量
– 300個 水晶
– 100,000 團戰幣
– 3,000 榮譽點數
– 200個 優級經驗值藥水
– 100個 下級武器、防具、飾品、符文強化石

此外,僅針對通過iOS商店購買30日水晶禮包,但在更新維護後~更新維護結束前不能登入遊戲,就無法領取水晶的白郎們,

將給這些白郎們發放水晶信件獎勵。

對長時間一直等待的白郎們再次表示誠摯的謝意,
為了更加優質的服務,我們更將全力以赴。

謝謝。

 

 

[Notice] iOS Updates Distribution Delay Compensation

 

 

Hello, this is GM Lulu.

The server maintenance for iOS Appstore on 17(Fri) January is completed.
Now you can play the game after updates from Appstore.

For all of you had inconvenience due to updates distribution delay,
we will provide compensation for the players who had no access records after Ver 1.8.5 updates server maintenance.

 

◆ Compensation
– 2,000,000 Gold
– 300 Energy
– 300 Crystal
– 100,000 Raid Coin
– 3,000 Honor Points
– 200 Superior EXP Potion
– 100 Low Weapon, Armor, Accessory, Rune Upgrade Stone

In addition, for White-Wulves who bought 30-days crystal package through iOS Appstore but couldn’t receive the product becuase of server problem(After updates server maintenance ~ Before server maintenance), we will provide crystal compensation through mailbox.


We would like to thank to all White-Wulves for their long wait. We will do our best to provide better service.

Thank you.

[Notice] Ver 1.8.5 iOS Updates Distribution Delay Notice

 

 

 

Hello, this is ELCHRONICLE development team.

Apple App Store (iOS) updates distribution is currently being delayed.

In general, the Apple App Store distribution took about an hour, so we ran the App Store distribution yesterday at 10:30 am.
However, no distribution is currently in progress.

As a development team, which is supposed to provide a seamless service to players, we are very sorry that we cannot inform you of the exact time to complete this process.

The development team promises to continually monitor the deployment and inform you as soon as changes occur. There will be a separate reward for players who are unable to play due to delay in iOS distribution.

※ The rewards will only be given to accounts that do not have access records after starting the 1.8.4 updates maintenance and the last record must be recorded from an iOS device.

※ We will notify you of the compensation details after the update is released.

We sincerely apologize for any inconvenience caused, and we thank all of you for waiting for a long time.

Thank you.