If the product is not provided after payment

 

If the product is not provided after payment, re-run the game, and payment errors will automatically be restored 
when you move to the Resource Charge Center or Package Store.

After automatic restoration is complete, please make sure that payment has been made to your mailbox.

If the payment hasn’t been made since then,
Please fill out the form for the payment error check request below and send us 1:1 inquiry by email. (Only Android users)

■ Payment Cancellation Request Inquiry Email
help@cravemob.net

■ Payment error check request form (Android)
– Name of team in the game :
– Member number: [How to check member number?]
– Payment date:
– Payment store : (ex. Google Play Store)
– Store account (mail) address:
– Payment Receipt : (GPA.00-0000-00000 Format)
– Payment product:
– Payment amount:

※ If the above items are omitted, it is difficult to process.

Unfortunately Apple is in charge of all payments made in iOS. 
Please request the cancellation of the payment through iTunes Customer Center.

In addition, if you want to cancel the regular payment,
Please request for the above contract withdrawal application through the El Chronicle Customer Center.

※ If you don’t process through the El Chronicle Customer Center, you may be restricted from using the game.

■ Request of cancellation of the payment on iTunes (iOS)
1. Register refund request to iTunes Customer Center
https://support.apple.com/ko-kr/contact
2. Log in with Apple ID, Password
3. Check the product you want to refund > Details > Report 
4. Select the item you want a refund for from the report list and register your inquiry.

■ Payment Cancellation Request Inquiry Email
help@cravemob.net

■ Payment cancellation request form (iOS)
– Name of team in the game :
– Member number: [How to check member number?]
– Payment date:
– Payment store : (ex. Google Play Store)
– Payment product:
– Payment amount: